Is it possible your shiny new bullbar could cause catastrophic engine failure, the likes of which could cost you $20K in repairs and the ability for a carmaker to deny your warranty? Here’s how this disaster could happen to your mighty 4WD or ute…
Read MoreIs it actually possible to modify your new car by installing some form of ECU re-mapping or tuning chip, without sacrificing your factory warranty or jeopardising your consumer rights? Here’s what happens if you do…
Read MoreIf you’re fantasising about modifying your new four-wheel drive wagon or ute, this story is your official warning and reality check. Here’s how aftermarket 4WD accessories can ruin your life…
Read MoreDo dealership service departments have the right to ask a consumer like you to pay a service charge or diagnostic fee? Or are they getting away with scam tactics in board daylight? Let’s find out…
Read MoreNissan Australia continues to prove that it will continue doing the one thing that it achieves with seemingly effortless excellence: throwing customers just like you under the bus. Here’s what will probably collapse Nissan, sooner or later…
Read MoreReports involving a Mercedes sunroof shattering are continuing, like a bad action movie franchise that won’t quit. Here’s the scientific reason they keep going pop and what you can do about it…
Read MoreIt seems Jaguar Land Rover Australia has not learned its lesson from the expensive case of Sally Morphy. Here’s yet another example of why you should not buy Land Rover or Jaguar in 2023 and beyond…
Read MoreRecent allegations about Hyundai and Kia vehicle recalls, potential fire risk and a dirty big class action are probably scaring you. To make sense of everything, here are the facts, while trying to avoid contempt of court…
Read MoreVolkswagen once again doing exactly what it does best which would be throwing people just like you - its customers - under the bus. Avoid VW at all costs…
Read MoreIf your car starts making noises and you're forced to take it to the dealership, where do you stand under Australian Consumer Law if asked to pay a fee to diagnose the problem? Is this fair, and should you pay?
Read MoreHow do you proceed when that used vehicle you bought from a dealership has had its warranty voided by a previous owner - but it wasn’t disclosed to you? As much as we hate lawyers, they exist for a reason…
Read MoreWhen you have a problem with your late-model car today, the single most infuriating and soul destroying part of the relationship is the experience after purchase. Here’s why…
Read MoreWhen you’re struggling for a straight answer between the dealership and carmaker, but neither wants to do the right thing by you, the customer, you can either be a victim, or fight.
Read MoreIf you’ve spent countless visits to the dealership getting no answers, while your vehicle is plagued with seemingly unfixable problems, should you be seeking legal advice? Here’s the straight answer…
Read MoreWe all hate lawyers, until we need one. Getting into a consumer law related warranty and repair issue - against a trained professional, known as a car dealer - is only going to end one way unless...
Read MorePanoramic sunroofs exploding as you drive. What should you do if the dealership says it’s your problem? Let's prepare you for that...
Read MoreThis is how relationships with brands can get destroyed in the service department. If car companies still wonder - or care - why people never come back, here’s why…
Read MoreMoving interstate is common, but does your warranty move with you? If you paid for ‘additional warranty’, on your fleet/work vehicle, is it void if you cross the border? Let’s talk about how this works…
Read MoreSafety systems designed to save your life are far from perfect. But does that mean you have a solid consumer law case when these computer-based features get it wrong? Let’s unpack that…
Read MoreWarranty is not important when buying a car in 2021 and beyond. Let’s discuss why customer support is the key buying criteria…
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