Car dealer diagnostic fees: Just another service department scam?
Download the PODCAST for this report
QUESTION
Hi John,
It seems Kia Australia dealerships are all now charging a fee to look at warranty claims. I’ve phoned Kia Australia and was told it's just the way it is, despite this not being a term in the new car warranty supplied with the car.
What gives?
Thanks,
‘Big W’ (not their actual name)
AutoExpert DISCOUNT ROADSIDE ASSISTANCE PACKAGE
If you’re sick of paying through the neck for roadside assistance, I’ve teamed up with 24/7 to offer AutoExpert readers nationwide roadside assistance from just $69 annually.
Plus there’s NO JOINING FEE. Full details >>
AutoExpert DISCOUNT OLIGHT TORCHES
These flashlights are awesome. I carry the Olight Warrior Mini 2 every day - it’s tiny, robust, and super useful in the field or in the workshop. Olight is a terrific supporter of AutoExpert.
Use the code AEJC for a 12% discount >>
More reports
The new Triton is a 4x4 ute that offers excellent value, benchmark towing capacity and off-road capability that puts more expensive utes to shame. Here’s what you need to know about Mitsubishi’s tougher, smarter, comfier pick-up.