Is it actually possible to modify your new car by installing some form of ECU re-mapping or tuning chip, without sacrificing your factory warranty or jeopardising your consumer rights? Here’s what happens if you do…
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Do dealership service departments have the right to ask a consumer like you to pay a service charge or diagnostic fee? Or are they getting away with scam tactics in board daylight? Let’s find out…
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It seems Jaguar Land Rover Australia has not learned its lesson from the expensive case of Sally Morphy. Here’s yet another example of why you should not buy Land Rover or Jaguar in 2023 and beyond…
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Volkswagen once again doing exactly what it does best which would be throwing people just like you - its customers - under the bus. Avoid VW at all costs…
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If you buy an expensive new car, it's under warranty, then the paint degrades on basically every panel, in addition to the run-around from the dealer, what do you do? Is a full refund on the cards?
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This new Kia Carnival owner got a warning light on the dash - and they found water in the fuel, with just 500km on the clock. Can he reject the car and get his money back?
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If you’ve noticed your SUV drinking oil on a regular basis, should you be concerned? Is the dealership doing the right thing, or trying to keep you in the dark? Let’s take a look…
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How do you proceed when that used vehicle you bought from a dealership has had its warranty voided by a previous owner - but it wasn’t disclosed to you? As much as we hate lawyers, they exist for a reason…
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When you’re struggling for a straight answer between the dealership and carmaker, but neither wants to do the right thing by you, the customer, you can either be a victim, or fight.
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If you’ve spent countless visits to the dealership getting no answers, while your vehicle is plagued with seemingly unfixable problems, should you be seeking legal advice? Here’s the straight answer…
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We all hate lawyers, until we need one. Getting into a consumer law related warranty and repair issue - against a trained professional, known as a car dealer - is only going to end one way unless...
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What happens next when your shiny new vehicle is damaged on the dealer’s lot before you’ve even taken delivery? Should you gear up for a fight, or be calm and pragmatic? This should be customer service 1-0-1…
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Panoramic sunroofs exploding as you drive. What should you do if the dealership says it’s your problem? Let's prepare you for that...
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Moving interstate is common, but does your warranty move with you? If you paid for ‘additional warranty’, on your fleet/work vehicle, is it void if you cross the border? Let’s talk about how this works…
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As technology improves, you may find yourself learning how new features work in the real world with millions of driving scenarios to cope with. Here’s why your cruise control might be playing tricks…
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If you’re in a contract to buy a new car with the option to get out, but you’re facing a wait into 2022 due to the supply shortage, should you get out now?
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If you’ve signed a contract and need to cancel the deal, there’s a good chance you’ll lose your deposit. Unless you take right next step…
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It’s easy to feel frustrated when the dealer service department takes a long time to diagnose a problem. But it’s important to accept reality and be grateful things aren’t any worse.
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When you start daydreaming about six-figure 4WD wagons, and somehow the world’s most undisputed shitbox seems like a justified best-case scenario, it’s time for professional help…
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If you still think that ‘German engineering’ catchphrase rings true in 2021, here’s an example of how Volkswagen continues to mistreat its customers and itself in dealing with failures and consumer law…
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