Should I Buy a Ford Fiesta?

Should I buy a Ford Fiesta
Short answer: Absolutely not. World-class lemon. Here's one owner's experience

QUESTION

Seeking your advice: I bought a 2014 Ford Fiesta auto, brand new. The vehicle shudders at low speed, and Ford says this is normal.

Ford has now replaced the dual clutch. The vehicle now idles at 900rpm - and a lot harder. The fuel economy has also increased. I have asked for a refund for the vehicle, and Ford is saying no. Your opinion please.

ANSWER

There is no easy answer to this Clinton. Ford won’t make it easy, even though morally and ethically, they should. That car, like the Ford Focus, is a reliability disaster.

Ford should be able to fix your car - efficiently and quickly, with appropriate apologies. Ford is having an unmitigated disaster with these transmissions in both Fiesta and Focus - I mean: really bad. Volkswagen bad.

This is compounded by the fact that they treat customers experiencing these problems very badly in my view. The process for dealing with these problems is appalling - Keystone cops, minus the humour. It’s clearly designed to wear you down. The Russian bureaucracy couldn’t do it less efficiently.

Ford has lost sight of the fact that its customers are real people like you, spending real, hard-earned cash on these vehicles, and there are alternative brands. It’s why they are doing so badly commercially.

Ford Fiesta

Should I buy a Ford Fiesta

$15,825-$25,990 (rrp)
Warranty: 3 yrs / 100,000 km
Service: 12 mth / 15,000 km
Like: Good handling
Hate: Poor interior, worse reliability

In the market now? Here are four objectively better cars

Mazda2

Should I buy a Ford Fiesta

$14,990-$21,990 (rrp)
Warranty: 3 yrs / 100,000 km
Service: 12 mth / 10,000 km
Like: Technical excellence
Hate: Poor service & warranty

Kia Rio

Should I buy a Ford Fiesta

$15,990-$21,490 (rrp)
Warranty: 7 yrs / unlimited km
Service: 12 mth / 15,000km
Like: Great value & styling
Hate: Dated powertrain

Hyundai i20

Should I buy a Ford Fiesta

$15,590-$19,590 (rrp)
Warranty: 5 yrs / unlimited km
Service: 12 mth / 15,000km
Like: Great value & styling
Hate: Dated powertrain

Renault Clio

Should I buy a Ford Fiesta

$16,790-$37,490 (rrp)
Warranty: 5 yrs / unlimited km
Service: 12 mth / 15,000km
Like: Brilliant style & engines
Hate: Dual-clutch transmission

I don’t know what you can do, except make noise. Companies hate negative comments in the public domain. It’s a key way to leverage the expedition of a solution. I’d call talkback radio - I’m on 2UE every Sunday at 3pm for an hour to talk motoring, and I’d be happy to take your call on 13 13 32. You can name the dealership, the company (Ford) and the car. (Broadly, companies and products cannot be defamed under Australian Law.) Please don’t mention any individuals. Don’t say: ‘the service manager is a dick’ - or something - because I’ll have to cut you off if you do.

You can of course take this issue up with Fair Trading, but at the end of the day they tend to be a toothless tiger, allowing companies to act like assholes if that’s how they want to do business. And this is exactly how Ford does business in my view. Sadly, the law allows it.

Full report on our third-rate lemon laws >>

I had a bloke in exactly your position call in, on air, about the same crap he was going through with his Fiesta or Focus recently. I think he found it quite therapeutic. This kind of disgraceful ownership experience is why I generally don’t recommend Ford vehicles to my three million viewers annually on YouTube or my 600,000 annual unique visitors to this website.

This would not happen to you with a Hyundai, a Kia, a Mazda or a Toyota.

I’ve CC’d a senior Ford PR executive into this communication. Perhaps he can intervene on your behalf. Best of luck with it.

Read more about the Ford Focus transmission problem here

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