If this doesn’t convince you of our urgent need for an independent car industry ombudsman to protect ordinary consumers - nothing will
If this customer's account of GLE ownership doesn’t convince you we need better lemon laws, or at least an ACCC with balls, nothing will
The Federal Minister for Urban Infrastructure, Paul Fletcher, has broken his 2016 promise to allow Australians the right to...
Corporate watchdog releases draft report detailing depths of consumer mistreatment, to which the car industry has stooped, in Australia.
Does your car have a drinking problem with engine oil? Is the manufacturer brushing you off? Plenty of people complain about this. Here are the facts.
The definitive interview with traffic defence specialist lawyer Adam Ly (20yrs experience) - a legal first aid kit: Driving, the law & you.
You wouldn’t take a toothpick to a knife fight. So don’t set foot inside a car dealership without knowing these 20 surefire dealer-beating tips
You’ve fallen in love with a new car. It’s time to get the details right - otherwise, it might just turn into Glenn Close and boil your bunny
The test drive is a vital part of upgrading your car. But most people test driving their next new car get it horribly wrong. Here’s how to get it right.
If you think going into a dealership at the end of the month is all it takes to save thousands on a new car, it's time to reconsider your approach
ASIC identifies $1.6 billion car dealer insurance scam. Find out who's at risk, and whether you might be entitled to any compensation
You're in a crash and your airbags don't go off. Is your car defective? Is it time to sue the manufacturer? What is the mad science of crash survival?
When you fly first class, they make you feel special for the duration, not just on boarding. How would you expect to be treated, as a Mercedes-Benz luxury flagship S-Class owner?
Car of the Year awards are bullshit - this one in particular. Find out why the Volkswagen Tiguan fails every other COTY analysis
There are 12.5 million cars on Australian roads. That’s 50 million tyres. They’re wearing out every four years - let’s say - and most tyre retailers are keen to get you to spend $10 per corner to pump up with a miraculous gas: pure nitrogen. It’s potentially a $100 million consumer scam.
You fall in love with a new car on the showroom floor, but you fall out of love in the service department. This is where the brand betrays you. Here's why.
How do you balance warranty and consumer protection against resale value over time and come out with the best overall balance?
How significant is the risk of long delay or damage when it comes to buying a new car - and exactly what do you do if this happens?
Is your relationship with a carmaker being trashed by the service department? This is among the dumbest things car dealers do...
What should you do when your car is subject to a massive safety defect recall and no replacement airbag is in sight?
There is a significant Santa Fe discount opportunity now. Sales are under immense pressure - a real opportunity for you to save serious cash.
If you get your car serviced independently, who handles the warranty claims? And how do you protect and preserve your new-car warranty?
You think a new car can make you happy? Maybe it's time to put down that pen, and step calmly out of the dealership. You clearly need a reality reboot.
Being gagged by a carmaker is very, very common. This is the untold story about carmaker customer coercion - duress as a mechanism for shutting you up.
Can you really trust any car review? See how car companies corrupt the review process and learn to differentiate between honest and corrupt reviews
The battle for your right to choose independent car service is being lost in Australia because carmakers are acting like anti-competitive bastards
The enforcement of Australian Consumer Law by the ACCC is a joke - on you - and some car companies are, consequentially, complete arseholes.
There are 60-ish car brands all claiming their vehicles are absolutely the best. It's easy to drown in the BS. So how do you choose the right new car?
You’re parked on the filling station forecourt: You want cheap fuel. Which petrol is really cheapest? Which one drives your dollar further? Let’s see.
GM Holden, Ford and Audi took podium positions on the local lemon cars list, according to Choice - which is like Consumer Reports in the USA, only with anorexia. About two thirds of these vehicles have problems in the first five years - Holden worst, then Ford and Audi - and about one in seven overall of those problems were major.