Volkswagen Golf Electrical Problem

QUESTION

Hi John,

I have a 5yr old Volkswagon Golf. The self-locking passenger door at the front can no longer be opened from the inside or outside! I bought the Golf at Barlow World at Mascot and that is where I have been having it serviced but I would rather not take this problem to them.

Can you please suggest where to go? Do I go to an auto-electrician? I live in Sydney's Eastern Suburbs.

Thank you!

Regards,

Tricia

ANSWER

Hi Tricia,

Volkswagens are lovely cars until they break down, and then they're just dogs. They have lots of quality problems, and a terrible reputation for customer service. (Full report on Volkswagen's terrible track record here.)

You need an auto electrician, or a mechanic versed in auto electrics. I'd forget about getting all future service done at the Volkswagen dealer - there are more cost-effective options that don't involve a quality compromise. More information about dealer Vs independent mechanics here.

Try these guys - they're close to you.

Sincerely,

John Cadogan